1. Shipment Problem:(Express Shipping Via DHL,Fedex,TNT,GES and Etc.) -USA: 3-5 Business Days -European: 4-7 Business Days -Africa: 10-15 Business Days 2. Payment Problem: (1) Accepted payment method - Credit or Debit card - Western Union - VISA - Paypal Payment - Web Money - Master Card If you fail to make payment, please contact Payment Service Team 3. Feedback & After-Sales Service We will be greatly appreciated if u can leave us 4 or 5 stars POSITIVE feedback. Your good review is great encouragement for our hard working staff. If you are not satisfied with the item you received, please contact us before leaving negative feedback. We would like to work with u together to solve any problem. 4. Pay securely with your credit card without exposing your details. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available) 5. How to keep the wig shape? While you're sitting at home, take it off and put it on a wig stand. The stand will help keep its shape and taking it off your head takes away from your own tugging and pulling hairs out Q1: Is the hair human hair? A1: All the hair is 100% unprocessed human hair with full cuticles aligned and there’s No Acid Processed. Q2: How To Wash A Wig A2: After washing a wig, do not shake it in a towel. Be careful and dry it piece-by-piece. This makes sure that strands of fibers don't fall off. Also, never style your wig while it's wet. Even those wet-to-style hair stylers are known to damage wig. Q3: How often do care the wig? A3: You can condition your hair every couple weeks or so, to keep it shiny and soft. Make sure you don't do that every day and be sure to rinse it all out or it could lead to build-up in your wig.Only wash your wig after wearing it for 25 times. If you do this daily or even weekly, it can lead to your wig looking less realistic and falling apart Q4: How should i care the hair to avoid the tangle and shedding? A4: Generally the hair need to be cared 2-3 times a week, so that the hair can keep clean and shiny, the proper way need to be used, please choose quality hair shampoo to provide sustenance in warm water, and let it air dry after deep conditioned,After wash pls nurse the hair with some hair oil, then the hair will be silk and soft.Additionally please choose the wide-toot comb to comb it gently, so as to prevent shedding.And too much heat may damage the hair, so please try start by a lower heat . Q5: Why I canceled my order while refund still didn’t return to my card? A6: Yes, our hairs are 100% human hairs can be dyed, bleached and permed. However, frequently dyed and permed will do harm on hairs, even destroy hairs. Please do not do this frequently.

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