European Union VAT: What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT? In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it. Please note administration fee pay to logistics provider cannot be refunded in this case. Documents Required 1. Invoice of import VAT issued by this logistics service provider(with tracking number and VAT amount) 2. Proof of payment for that invoice. 3. Any customs document on the release of the goods, including the shipping label of the package FAQ: Do I have to pay any taxes or customs fee? Any custom duties which may occur in the respective will be your responsibility. This is particularly the case for UK/ EU/ South American with strict custom rules. How much tax and customs fee will I be charged? Unfortunately, we cannot guarantee anything or give any precise information on custom charge as it will be decided by the local customs office, and that is something out of our con- trol. You will be able to find out your country's import regulation usually by visiting the govern- ment's official website.

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