Returns & Replacement Policy
If your item arrives defective or different from what you ordered, we replace it or refund it in full — at no cost to you.
What qualifies
- A damaged or defective item.
- The wrong item: a different product, size or colour.
- An item with missing parts, or materially different from its description and photos.
Time limit and how to claim
- Within 14 days of delivery.
- Message us on WhatsApp +971 54 444 6722 or at support@zanbbel.com with your order number and a clear photo of the item and the defect.
- We reply within two working days and tell you whether we need the item back or the photo is enough.
What you get
- A replacement, or a full refund including the shipping you paid — your choice, subject to availability.
- If we need the defective item back, the return shipping is on us.
- Refunds go to the original payment method or your Zanbbel wallet within 7 working days of approval.
What is not accepted
- Change-of-mind returns of an undamaged item that matches its description — our goods ship from our overseas warehouses and the return freight usually exceeds the item price.
- Damage caused by misuse after delivery.
- Opened underwear, cosmetics and perfume, for hygiene reasons, unless they arrived defective or wrong.
Seller
Zanbbel is a brand operated by CARWHATS. PORTAL CO. L.L.C — Dubai, United Arab Emirates (licence 1443846), the seller on every order.
