PRODUCT SPECIFICATIONS Item Docan Portable Power Generator Model PEP-S500 Application energy storage power for outdoor/office use Discharge mode CC constant current discharge / CP Constant power USB outputs 4 UBS ports Voltage 14.8V Capacity 34.8Ah Power 500W Output voltage PD 5V-2.4A/9V-3A/ 12V-2.25A ±5% LED LIGHTING LED Rated Power @15W Cell connection mode 4S12P Output rated current 5V-3A/9V-2A/ 12V- 1.5A *2 Anderson Input Yes Please let Docan Amy talk to you Operating Environment: 1. Operating: 0℃ to +45℃ . * Storage: - 10℃ to +35℃ . 2. Operating: From 20% to 90% relative humidity (non-condensing). 3. Storage: From 5% to 95% relative humidity (non-condensing). 4.Ventilation cooling 5. 10-55Hz, 49.0m/s²(5G), 3minutes period, 60minutes each along X, Y and Z axis. 6. 196.1m/s²(20G),11ms, once each X, Y and Z axis Precautions: Do not put in high temperature environment or fire side baking, or in the sun in the sun. Do not put it in water or out in the rain. Do not use outside the scope of the environment. when applying inverters, consumers are requested to use electrical and electronic equipment that is officially certified and approved. Details Images Customer Feedback Higher capacity than specification from Docan Amy Zheng The 230Ah I got from Docan Amy Zheng almost 260Ah!! Very happy with the transaction with Docan Amy Zheng Amy was very responsive to email and answer all of my questions satisfactorily. Packing & Shipping MAKE SURE YOU RECEIVED TOP QUALITY,BRAND NEW WITH ORIGINAL QR CODE. Each cell going to be test the battery Voltage ,Internal resistance over 3times before shipping. * Use high hardness custom sponge to strengthen the battery* 5 layers of dangerous goods export corrugated carton * Positive and negative paste insulation tape * We will label test data on each cell before delivery * If customer have requirement, we can provide Wooden Packing for shipping. Return & Refund Policy DIY BATTERY PACK MUST GET THE CELLS BALANCED (SAME VOLTAGE ) BEFORE ASSEMBLY. LATER IF THERE HAPPENS DON'T KNOW HOW TO ASSEMBLED OR WRONG ASSEMBLY IS NOT ACCEPTED REFUND. PROFESSIONALS WILL DETECTED VOLTAGE/RESISTANCE/APPEARANCE AND OTHER ISSUES BEFORE EVERY SHIPMENT, WE CAN ONLY ENSURE THAT THE SINGLE BATTERY IS GOOD, WHEN ARRIVAL YOU CAN TEST THE CELLS WITHIN 15 DAYS, AFTER THAT MEANS BATTERIES HAVE NO PROBLEM, DOES NOT PROVIDE RETURN NOR REFUND. IF YOU FOUND PROBLEMS YOU CAN CONTACT US FOR RETURN OR REFUND. BATTERY CAN ONLY BE UNUSED (THE ELECTRODE INTACT, NO WELDING, NO WEAR, THE APPEARANCE GOOD) TO PROVIDE RETURN. ANY RETURN BEHAVIOR BUYERS NEED TO BE RESPONSIBLE FOR SHIPPING FEE. 1).WARRANTY PERIOD:3 YEARS(FROM THE DATE OF SUCCESSFUL DELIVERY),IF THE SINGLE BATTERY CAPACITY LESS THAN 80% INITIAL CAPACITY,TAKE THE TEST PICTURES OR VIDEO TO US,WE WILL REPLACE IT OR GIVE SATISFIED SOLUTION. 2).IF ANY MISS OR DAMAGED FOR THE SHIPPING. PLEASE CONTACT US FIRSTLY, THEN SEND US THE PICTURE OR VIDEO TO CHECK. IN CASE OF LOSS OF CARGO OR THE BATTERY IS DAMAGED AND CAN NOT BE USED OR THERE IS A GREATER RISK OF USE, WE WILL COMMUNICATE WITH BUYER IF RESEND IT OR REPLACE IT OR REFUND THE PRODUCT COST.IF BUYER SEND BACK THE CELLS TO SELLER,BUYER SHOULD PAY FOR THE SHIPPING COST. 3).THESE SITUATIONS NOT PROVIDE RETURN NOR REFUND * AFTER THE ASSEMBLY OR ASSEMBLY PROCESS HAPPEN ANY PROBLEM, SUCH AS THE PROTECTION BOARD CONNECTED TO THE WRONG WIRE BURNED LEAD TO BATTERY DAMAGE, CHARGER FAILURE, THE ASSEMBLY ERROR OR UNBALANCED ASSEMBLY, ETC. *FOR DAMAGE CAUSED , SUCH AS BATTERY BULGE/WELDED, BATTERY PACK WITHOUT PROTECTION BMS CAUSED BY CHARGING. About the shipping 1 USA ETD:3-7 days The tracking will be update after pick up by local express.Usually it will take around 15 days By sea+FEDEX Delivery(DDP,Tax free) ETA:40days+ 2 EU ETD:3-7days The tracking will be update after pick up by local express.Usually it will take around 10 days after delivery. By railway+UPS(DDP,Tax free) ETA:35 days+ 3 AU ETD:3-7 days The tracking will be update after pick up by local express.Usually it will take around 15 days after delivery. By sea+Delivery(DAP) ETA: 40days+ 4 We can't deliver the following address directly A USA: Military address and PO box address are not acceptable; Puerto Rico, Virgin Islands, Guam, Alaska Note: Hawaii does not include customs duties and requires additional freight, Please contact us online. B Portugal: Azores and Madeira C Spain:Canary Islands, hueda and melilia D Russia: Kamchatka Peninsula E Other:Some remote areas not listed,Please provide shipping address and zip code to us to check. Noted: * The tracking will be update after pick up by local express. Please wait patiently or contact us for help. for freight charges FAQ 1. Are the batteries Top Quality,Brand NEW? Yes, Top quality. the QR code is intact, Brand new from original factory. 2. Are the batteries come with busbars+bolts? The price come with Bus bars and Bolts,One Battery will come with one set bus bar and bolt(e.g.,If buy 4pcs battery,we will send 4pcs cells with 4pcs busbars and 8pcs bolts)If need more please contact us online. 3. Can you test each battery PRIOR to shipping? We will test all the battery Voltage and Internal resistance before shipping. 4. What kind of the package of the cells? Pack with strong package, each cell into thickness PE foam or bag, then into 5 layers strong carton. 5. How can I place the order? Usually we accept order online.For the product if there is clear shipping cost or free shipping to your country you can place order and pay directly after reading for all the details, And you can send us inquiry or chat with us online they will create online order for you. 6. How can I do if I need more help for the order? You can chat with our sales online or send inquiry email,we will respond you ASAP. 7. What is delivery time if we place an order? It depends order quantities. Usually, we can deliver goods within 1-2 working days for small orders, for mass order, let's confirm when you send inquiry. 8. How should I pay? Paypal, Bank Wire, Visa, Mastercard, Amercian Express, Discover, If you prefer other payment terms, please contact us freely. 9. Why received scuff marks LiFePO4 Prismatic cells? Scuff marks is normal factor, due to factory QC has been inspected several times. There will be a little scuff marks in various inspections through all the batteries are placed together to check at our warehouse by QC; And All prismatic cells will make the Laser Welded studs, check each cell Voltage and Internal resistance to make sure the battery cells get ully matched and batched at our warehouse. Docan Battery Pack 1. The battery is so heavy, will it damaged easily by transfering? This is also a matter of great concern to us.After long-term improvement and verification, our packaging is now very safe and reliable.When you open the package, you will definitely fell our sincerity. 2. Does your battery pack include BMS? Can we use it for car? Yes, our battery pack include BMS, you can use it for low speed car only or aux.power for standard car. Do not use it for standard car directly, that will need more complex design BMS for the pack. 3. What functions does your battery pack support? Our battery pack can support customized Bluetooth monitoring function, RS485 or CAN-bus communication function. 4. How Do I confirm the high quality of the battery pack from you? All of battery pack use brand new battery cells and the grade is A.We will test all the battery Voltage ,Internal resistance and capacity before delivery.
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